Privacy Policy

At Dutone Creations, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our WooCommerce-powered store.

1. Information We Collect

We collect information to provide better services to our users. This includes:

• Personal Identifiable Information: Name, shipping address, billing address, email address, and phone number provided during checkout or registration.
• Transaction Data: Details about payments and products you have purchased from us.
• Technical Data: IP address, browser type, and device information collected via WordPress cookies to improve site performance.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and fulfill your orders.
• To send order status updates via Email or SMS (as per our Terms).
• To improve our website functionality and user experience.
• To comply with legal obligations and prevent fraudulent transactions.

3. Payment Security (Razorpay)

We do not store your credit card or debit card details on our servers. All payments are processed through Razorpay, a secure PCI-DSS compliant payment gateway. Your payment data is encrypted and handled according to Indian financial regulations.

4. Cookies & WooCommerce

Our website uses cookies to keep track of cart contents while you're browsing the site and to recognize your account when you log in. You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of the store.

5. Third-Party Sharing

We only share your information with trusted third parties necessary for business operations:

• Logistics Partners: To deliver your orders to your doorstep.
• Payment Processors: To securely handle your transactions.
• Legal Authorities: Only when required by the laws of India.

6. Data Retention

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it (e.g., for tax and accounting purposes).

7. Your Rights (India DPDP Act)

Under Indian law, you have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights or have a grievance, please contact our Grievance Officer at the email provided below.

8. Changes to This Policy

Dutone Creations reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us & Grievance Officer

If you have any questions about this Privacy Policy, please contact us:

Dutone Creations
Email: contact@dutonecreations.com
Phone: +91 7795143047
Location: Bengaluru, Karnataka, India