Terms and Conditions

Website: https://dutonecreations.com/
Effective Date: October 19, 2025

Please read these Terms and Conditions carefully before using the website of Dutone Creations ("us", "we", or "our") operated as Dutone Creations ("the Service").

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1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Products, Pricing, and Availability

• Products are described as accurately as possible, but we do not guarantee that product descriptions, colors, or other content of the Service are 100% accurate, complete, reliable, or error-free.
• All prices listed on the website are in Indian Rupees (INR) and are inclusive of GST unless otherwise stated.
• We reserve the right to change prices and product availability at any time without prior notice.

3. Order Acceptance and Cancellation

• Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell.
• We reserve the right at any time after receipt of your order to accept or decline your order for any reason, including but not limited to stock unavailability, non-payment, or pricing errors.
• If we must cancel an order after payment has been processed, we will issue a full refund immediately.

4. Payment Terms

• We accept payments through various methods, including Razorpay, credit cards, debit cards, net banking, and UPI.
• You warrant that you are the rightful holder of the credit/debit card or the bank account used for payment.
• In case of fraudulent transactions, we reserve the right to cancel the order and block the associated user account.

5. Shipping, Returns, and Refunds

Please refer to our dedicated Shipping Policy for information regarding delivery times and processes, and our Refund and Return Policy for details on returns, exchanges, and refund procedures.

6. User Obligations and Conduct

• You agree not to use the Service for any unlawful purpose or any purpose prohibited by these Terms.
• You are responsible for maintaining the confidentiality of your account and password.
• You agree not to attempt to gain unauthorized access to our service, other accounts, computer systems, or networks connected to our service.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Dutone Creations and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Dutone Creations.

8. Limitation of Liability and Disclaimer

Dutone Creations, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, resulting from your use of the Service. The Service is provided on an "AS IS" and "AS AVAILABLE" basis.

9. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising out of or in relation to the use of the Service shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any new terms take effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

Dutone Creations
Email: contact@dutonecreations.com
Phone:+91 7795143047